FAQ

Q: When can I expect my order to arrive?
A: Our items are all handmade to order by our team so that we can infuse our love and musk into every pair. Orders are expected to take up to 1-2 weeks to be made, and shipping time depends on the country it’s going to. 
 
Canada and the USA: 1-2 Weeks
 
Everywhere else 2-4 Weeks
Q: Can I track my order?
A: Depending on the country, yes! Tracking information is sent to you via email once your shipping label has been created.
A: Absolutely! We want our underwear to cover all holes from the furthest regions of the earth!
Q: Do you ship internationally?
Q: What is the cost of shipping?
A: Since we’re a Canadian business, Canada has the lowest cost at $15 The US is $20, and everywhere else is $40.
Q: Are your underwear for sale in any stores?
A: We’re available mainly online, but there are a few retailers that carry us! We’re always growing and adding more, so check back often for updates!

Vancouver – Little Sisters
 
Victoria – Intamo Pleasurables
Q: Can I return my items?
A: As much as we want to whiff your stinky drawers, we unfortunately cannot accept returns/exchanges due to the intimate nature of our products. In the rare case that there is a manufacturing defect, please send photos and details to hauszuk@gmail.com.
Q: How should I care for my underwear?
A: Our underwear are machine washable, dryer safe, BUT they are susceptible to cum and lube stains.
Q: How does your sizing work?
A: We have Small through to XXXL. The dimensions of each are listed in inches on the product page when you add a pair to your cart. If you don't see your measurements listed in our sizes please send us an e-mail 
Q: Can I pickup my order directly from you?
A: If you live in Vancouver, you can select pickup in the checkout screen! We'll email you to let you know once your pickup is ready, and it'll include the time and address for the pickup.

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HAUS ZUK
1420 VENABLES ST
VANCOUVER, BC
V6A 1M3